Terms and Conditions
Breeze it Logistics is not responsible for delays caused by customs clearance.
9. Lost Package Definition
A package is considered lost if:
* It has not been delivered within 30 days of the estimated delivery date.
* It cannot be located within our system after a thorough investigation.
10. Claims Process
Customers must submit a claim for lost or damaged shipments within 7 days of the expected delivery date by providing:
* Tracking number
* Description of package contents
* Declared value of the package
* Proof of value (e.g., invoice or receipt)
11. Investigation Process
* After a claim is submitted, an investigation will take between 21 to 28 days.
* Customers will be informed of the outcome once the investigation is complete.
12. Compensation for Lost Packages
* If a package is deemed lost after the investigation, compensation will be provided based on the declared value, up to a maximum limit set by the company.
* Compensation will not exceed the insured amount (if applicable).
13. Exclusions from Liability
Breeze it Logistics is not liable for:
* Inadequate or improper packaging by the sender.
* Prohibited items shipped in violation of our policies.
* Failure to declare high-value items.
* Delays, loss, or damage caused by customs authorities or other third parties.
* Loss, theft, or damage occurring after the package has been collected in Jamaica.
14. Delivery & Claims
* Customers must ensure someone is available to receive the shipment.
* If a delivery attempt fails, re-delivery fees may apply.
* If packages are not collected within 14 days after being marked ready there will be a $100 per storage charged per day for the uncollected packages. Or the packages will be auction
* Any claims for lost or damaged goods must be reported within 7 days of delivery.
15. Refund & Cancellation Policy
* Cancellations are not only allowed before the package is received at our Florida warehouse by the sender. Once a package has been received at our warehouse, cancellations are no longer possible.
* No refunds will be issued for shipments already in transit or delivered.
16. Dispute Resolution
* Any disputes regarding shipments, claims, or company policies shall first be resolved through direct negotiation with Breeze it Logistics.
* If an agreement cannot be reached, disputes may be resolved through mediation or arbitration as required by law.
17. Privacy & Data Protection
* We collect customer data only for shipping purposes and do not share it with third parties, except as required by law.
18. Changes to Terms & Conditions
* We reserve the right to update these terms at any time. The latest version will be available on our website.
19. Contact Information
For inquiries, claims, or support, contact us at:
📞 876-792-4681